We contacted Hertz regarding these issues and they would not give us our money back and only offered a $50 credit or 1 day free rental for the future. There was apparently a form we were supposed to fill out upon returning the car to detail these issues which nobody told us about. We are still fighting with them a year later as this was an expensive rental (about $1000)pletely appalling that Hertz will not work with us to resolve. $50 is not enough to cover for the cleaning supplies and lost time on our vacation. We feel that they put our family at risk by not sanitizing the car first and will NEVER rent from Hertz again.
The car I was given was squeaky and would not go into reverse properly or without a fight. Continue reading “I picked up my car in Cancun Mexico alone at 230am”